FAQ
1. How can I contact Celmera?
You can reach us anytime via email at info@celmera.shop. Our customer support team is available to assist you with any inquiries or concerns.
2. What are your shipping options and costs?
We offer the following shipping options within the U.S.:
- Free standard shipping on orders over $66.5
- Standard shipping: $6.6
- Express shipping: $11
3. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our services to international destinations in the near future.
4. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Final sale items are not eligible for return.
5. How can I return an item?
To initiate a return, please email us at info@celmera.shop with your order number and reason for return. We’ll provide you with detailed return instructions.
6. When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 5–7 business days. The refund will be issued to your original payment method.
7. Can I exchange an item?
We do not currently offer direct exchanges. If you'd like a different size or style, please return the original item and place a new order.
8. Are there any non-returnable items?
Yes. Final sale items, gift cards, and items that have been worn, altered, or damaged after delivery cannot be returned.
9. How do I track my order?
After placing your order, you'll receive a confirmation email with a tracking link once your package ships. You can also contact us if you need help tracking your order.
10. How can I cancel my order?
If your order has not yet shipped, please contact us at info@celmera.shop as soon as possible. Once an order has been dispatched, it cannot be canceled.
11. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options available at checkout.
12. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store any credit card details on our servers.